Where does CLOTH THEORY ship?
We ship only to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, P.O. Boxes, or international destinations.
Do you offer free shipping?
Yes. We offer free standard shipping on eligible orders within our shipping area.
When will my order ship?
Orders are generally processed within 1-3 business days. Orders placed after 5:00 PM Central Time on a business day, or on weekends or holidays, begin processing on the next business day.
How long does delivery take?
Standard delivery generally takes 5-8 business days after shipment. Total estimated delivery time is approximately 6-11 business days.
Can I change or cancel my order?
Contact us at support@cloththeoryhome.shop as soon as possible. We can only make changes or approve cancellations before an order enters processing.
How do I track my order?
You will receive a shipping confirmation email with tracking information when available. Please allow up to 48 hours for tracking activity to update after shipment.
What is your return period?
Return requests may be submitted within 30 calendar days after delivery.
Who pays for return shipping?
CLOTH THEORY covers return shipping costs for approved returns by providing a prepaid return label.
When will I receive my refund?
Approved refunds are issued to the original payment method within 7 calendar days after we receive and inspect the returned item.
What should I do if my item arrives damaged?
Email support@cloththeoryhome.shop with your order number and photos of the item, packaging, and shipping label. We will review the issue and help with a resolution.
Do you have a physical store or customer pickup?
No. CLOTH THEORY is an online-only store. We do not offer public showroom visits or customer pickup.