Refund policy

Return Window

We accept return requests submitted within 30 calendar days of the delivery date.

To begin a return, email support@cloththeoryhome.shop with your order number, the item or items you wish to return, and a brief reason for the return. Please wait for return instructions before sending an item back.

Return Eligibility

To be eligible for a return, items must be returned in their original condition, unused, undamaged, and with all original packaging and included components.

Items that show use, damage caused after delivery, missing parts, or incomplete packaging may not be eligible for a full refund.

Return Shipping

For eligible returns, CLOTH THEORY will provide a prepaid return shipping label. We cover the return shipping cost for approved returns.

Returns must be sent only using the return instructions and label provided by our customer support team. Items sent back without first contacting us may experience delays in processing.

Return Address

CLOTH THEORY LLC
200 E 1st St Stover, MO 65078-0916 United States

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact support@cloththeoryhome.shop as soon as possible. Include your order number and clear photos of the item, packaging, and shipping label when available. We will review the issue and provide an appropriate resolution.

Refund Timing

Once we receive and inspect your approved return, we will notify you by email of the refund decision. Approved refunds are issued to the original payment method within 7 calendar days after the returned item is received and reviewed.

Your financial institution or payment provider may require additional time to post the refund to your account.

Original shipping is free for eligible orders, so there is no standard shipping fee to refund.

Exchanges

We do not offer direct product exchanges at this time. If you would like a different item, please return the eligible item for a refund and place a new order.